The questions we get every week.

By the weight of your shipment, the mileage between the two addresses, and the services you add — packing, crating, storage, stairs or a long carry. Once the survey is done that number is fixed in a binding estimate.

Not on a binding estimate for the inventory we surveyed. It changes if the inventory changes — items added, or access that turns out to need a shuttle.

A smaller truck that ferries your shipment between your door and the tractor-trailer when the street cannot take a 53-foot vehicle. Narrow city streets, steep canyon roads and low bridges are the usual reasons. We flag it at survey rather than on the day.

A written spread of dates rather than a single day. Short lanes are a few days; coast to coast is typically seven to twelve driving days once loaded.

Yes. We do not transfer to a partner carrier mid-route, which is where most damage and most missing-carton stories begin. The crew that inventories your shipment at loading is the crew that checks it off against the same sheet at delivery.

Thirty days of storage in transit is included on long distance moves. Your shipment sits in a facility we control and goes out on a date you set.

You file a claim and we settle it under the valuation you chose. Full-value protection repairs, replaces or settles at current value; released value is included free but pays sixty cents per pound per article.

Most managed buildings and high-rises require one before a crew can use the elevator or loading dock. Tell us the building and we will send it to management directly — it is routine, but it needs a few days.

No. We hold our own USDOT and MC authority and move your goods on our own equipment. You can verify both numbers in the FMCSA SAFER database before you speak to us.